OUR APARTMENTS

Check in is from 3pm - 10pm unless explicity agreed by the host.

If you long to make the most of one of our beautiful properties then why don’t you book an early check in or a late check out - £20 (including VAT).

Get in touch to see if we can accommodate this for you.

Before your arrival and in order to receive your check in information, we require a copy of your photo ID, either driving license or passport.  This is requested via email 5 days before your arrival.

We take payments via Stripe,  Paypal or Bank Transfer.

Depending on the rate you have booked. If the refundable option is chosen you have up until 5 days before your stay to be able to get a full refund. 

We may request for a £250 damage deposit which will be refunded to you within 5 days after check-out if the property is left undamaged. 

 Except in the case of normal wear & tear the hirer will be responsible for making good any damage to the property or its contents which has occurred on the part of those occupying the property or their guests. Such damage must be reported without delay to the owner. The cost of the repair or replacement must be paid for, to Five Apartments. Your damage deposit is held against damages, i.e. non-removal of waste, toilet blockages (caused by the flushing of wet wipes/sanitary ware/other foreign objects) or very excessive cleaning requirements including, not tidied the apartment in a suitable state, dirty ovens, microwaves, dishwashers and of course any damages to furnishings/linen/fittings.  Photographs and receipts will be supplied to evidence findings.

As the booker you take full responsibility for any loss/damaged or stolen items at the property. This will be taken from the deposit, the deposit is your full liability for any damage/loss or stolen items. If any of these items exceed the deposit amount, you are then liable for these extra costs.  Once receiving the codes, these codes are solely in your possession as the main guest on the booking. It is your responsibility to keep this code safe and private to yourself and your party. Do not at any circumstances give the codes/keys to anyone else during your stay.

Any extra monies that are owed on top of the deposit will be taken from the card details provided to pay the deposit. The card details we have on file is the card responsible for paying any extra monies owed on top of the deposit taken, even if the card provided does not match the name on the booking. 

If there is any smoking in the property this will result in the full loss of the deposit paid for the property as all of our apartments/houses are non-smoking. Please observe our house rules in the apartments, failure to abide by the rules can result in the loss of your deposit also. 

If booked through a third party site,anyone to be found smoking can be charged up to £250.

Be respectful of noise when staying in our property as we have neighbours, any complaints will also result in a loss on your damage deposit. The hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils and furniture etc, must be left clean and tidy at the end of the hire period. The hirer shall ensure that all rubbish is placed in the bins.